Frequently Asked Questions ( FAQ )

Most frequently asked questions for RentHotSprings.com are listed below. Thanks for visiting.


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• ( Q ) How do you pay for a rental?

( A ) To book with RentHotSprings.com, find a property with the Request to Book or Book Now button. You will be transferred to VRBO matching property page. You can request the booking by clicking the button and entering your credit card payment information. After you submit the booking request, you will receive a confirmation number.

• ( Q ) How old to reserve a home?

( A ) In order to reserve one of our vacation homes everyone who is traveling must be at least 21 years old or accompanied by a parent or legal guardian. In some areas, the age requirement may be higher. Please give us a call at 503-345-9399 for more information.

• ( Q ) How do I obtain the keys?

( A ) We will e-mail check-in instructions 7 days prior to your stay including driving directions and the code to the lock box or electronic deadbolt.

• ( Q ) What are refund policies?

( A ) Normally this is not a problem, BUT if you have to cancel your trip (especially at the last minute), you should know that you may forfeit a portion or all of your rental fees. Learn more.

• ( Q ) Do I have to check in by a certain time?

( A ) Check-in is at 4 PM and guests can arrive any time after. There are some cases when early check-in is available. If that is the case, we will email you the morning of your stay to inform you that an early check-in option is available. Please note that we will not be able to confirm or deny an early check in request prior to the day of check in due to our cleaning schedules.

• ( Q ) What are the check-out procedures?

( A ) Check-out is at 11AM and upon your departure we ask that you start the first load of laundry if there is a washer and dryer in the home. If you have time to begin a second load it is greatly appreciated by our housekeeping staff. A $75 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.

• ( Q ) Do you allow early check-ins?

( A ) An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. We will email you the morning of your check-in if early check-in is available.

• ( Q ) Can I get a late check out?

( A ) Late check-out is available if we do not have another reservation that night. There is a fee (plus taxes) associated. The fee varies from house to house. We can tell you if a late check-out is available three days before check-in. If you pay for late check-out you will have the home until 7pm the day you check-out.


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